Everything at DropInkStudio is made or prepared to order. This allows us to keep production thoughtful, reduce unnecessary waste and give every order the attention it deserves.
Below you’ll find everything you need to know about processing, delivery, returns and personalised products.
Making Your Order
Most DropInkStudio products are made to order rather than held as finished stock.
This includes our greeting cards, art prints, clothing and accessories. Personalised products may take a little longer because the artwork is created specifically from the photographs and information you provide.
Please remember that processing time and delivery time are separate. Your order needs to be made and packed before it is handed over to the delivery carrier.
Personalised Orders
Personalised portraits and other custom products are individually created for each customer. Please allow additional time for these items to be designed, produced and checked before dispatch.
If we need any additional information from you before we can complete your order, we’ll contact you using the email address provided at checkout.
Delivery
Available delivery options and prices are shown at checkout based on your order and delivery address.
Once your order has been dispatched, you’ll receive a dispatch confirmation by email.
Any delivery estimates provided are estimates rather than guaranteed arrival dates unless a guaranteed delivery service is specifically stated.
Delivery may occasionally take longer during particularly busy periods, public holidays, severe weather, postal disruption or seasonal events such as Christmas.
Orders Containing Different Products
If your order contains several different products, some items may take longer to prepare than others.
Where possible, we’ll send everything together once your complete order is ready. In some circumstances, products may be dispatched separately.
If we choose to split your order into more than one parcel, you won’t be charged any additional postage.
Packaging
Every order is carefully packed to help it arrive safely.
Greeting cards are protected appropriately during shipping to help prevent bending or damage.
Art prints are supplied with rigid backing and protective packaging suitable for the size of the print.
Clothing and accessories are packed securely and appropriately for the product.
We aim to keep our packaging practical while avoiding unnecessary materials wherever possible.
Delivery Addresses
Please check your delivery address carefully before completing your order.
If you notice a mistake after ordering, contact us as soon as possible. If your order has not yet been dispatched, we’ll do our best to amend the address.
Once an order has been handed to the delivery carrier, we may no longer be able to change or redirect it.
DropInkStudio cannot guarantee recovery or replacement of an order where an incorrect or incomplete delivery address has been supplied, although we’ll always do our best to help.
Where Is My Order?
If your order hasn’t arrived within the expected delivery window, please get in touch through our Contact Us page and include your order number.
Sometimes carriers require us to allow an additional period for a parcel to arrive before it can officially be considered lost. If this applies to your order, we’ll explain the next steps.
If your parcel is confirmed as lost in transit, we’ll work with you to arrange an appropriate replacement or refund.
Damaged or Incorrect Orders
We take care when producing and packing every order, but occasionally something may go wrong in transit.
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible and include:
- Your order number
- A description of the problem
- A clear photograph of the affected item
- A photograph of the packaging where relevant
- A photograph of the shipping label where possible
Once we’ve reviewed the issue, we’ll arrange an appropriate replacement, refund or other resolution.
Returns
We want you to be happy with your DropInkStudio purchase.
Standard Products
For eligible standard products purchased online, you can tell us that you wish to cancel your order within 14 days of receiving it.
Once you have notified us, you then have a further 14 days to return the item.
Please contact us before returning anything so that we can provide the appropriate return information.
Returned products should be unused and in their original condition. You are welcome to inspect an item in the same way you reasonably would in a shop, but we may be able to reduce a refund where an item has been used or handled beyond what is necessary to inspect it.
Clothing
Please check the size information provided before ordering clothing.
If you return an eligible clothing item, it should be unworn, unwashed and returned in its original condition.
Trying an item on to check the fit is absolutely fine.
Personalised & Custom-Made Products
Products created specifically from your photographs, names, dates, wording or other individual requirements are personalised or custom-made items.
Because these products are created specifically for you, the normal change-of-mind cancellation right does not generally apply once you have placed your order.
This includes products such as personalised house portraits created from your own photographs.
Please carefully check all photographs, names, dates, wording and other personalisation information before completing your order.
This does not affect your statutory rights if a personalised item is faulty, damaged, incorrect or not as described.
Made to Order Does Not Always Mean Personalised
Many of our standard products are printed or prepared after an order is placed. However, a standard product being made to order does not automatically make it a personalised product.
Standard designs purchased from our usual range remain subject to the applicable consumer cancellation and return rights described above.
Return Postage
Where you are returning an eligible item because you have changed your mind, the cost of returning the item is normally your responsibility.
We recommend using a suitable postal service and retaining proof of postage until your return has been completed.
If an item is faulty, damaged, incorrect or otherwise requires return because of an issue with your order, please contact us before sending it back so we can advise you on the appropriate next steps.
Refunds
Once an approved return has been received and checked, we’ll process any refund due back to the original payment method.
For eligible online cancellations, refunds are normally processed within 14 days of receiving the returned item or receiving suitable evidence that the item has been sent back.
Where applicable, the cost of standard outbound delivery will also be refunded. If you selected a more expensive delivery option, any additional cost above the standard delivery service may not be refundable.
After we issue a refund, your bank or payment provider may require additional time before the funds appear in your account.
Changing or Cancelling an Order
If you need to change or cancel an order, please contact us as quickly as possible.
Because products are made to order, production may begin shortly after your order is placed. We’ll always try to accommodate changes where we reasonably can, but once production has started some changes may no longer be possible.
For personalised products, artwork may begin shortly after your order is received.
Something Else?
If you have a question about an existing order, delivery, return or personalised product, please visit our Contact Us page.
Please include your order number where relevant so we can find your order quickly.
We aim to respond to enquiries within 1–2 working days.
Your statutory consumer rights are not affected by anything on this page.